Contents
Last updated: July 2, 2026
Privacy Policy
ChatToon — Multi-channel Chat Management Platform
Introduction
ChatToon ("we", "our", or "the Platform") is a multi-channel customer messaging management system that connects Facebook Messenger, LINE Official Account, and WhatsApp into a single inbox for business teams.
This Privacy Policy explains how we collect, use, and protect information when you use ChatToon, and when our platform receives messages from customers via connected messaging channels.
Scope: This policy applies to:
- Workspace members (agents, managers, admins) who use ChatToon
- End customers whose messages are received through connected channels (Facebook Messenger, LINE OA, WhatsApp)
Data We Collect
1. From Workspace Members (Agents / Admins)
- Name and email address (via Google OAuth login)
- Profile picture (from Google account)
- Role and team assignment within the workspace
- Last active timestamp
- Messages sent through the platform to customers
2. From End Customers (via Messaging Channels)
- Facebook Messenger: Page-Scoped User ID (PSID), display name, profile picture (when available via Meta Graph API)
- LINE OA: LINE User ID, display name, profile picture
- WhatsApp: Phone number, display name
- Message content (text, images, stickers, files) sent by the customer
- Timestamp of each message
- Platform-specific metadata (message ID, delivery status)
3. Technical Data
- Webhook event logs from Facebook, LINE, and WhatsApp
- Server-side access logs for security and debugging
- Conversation status history (open, waiting, resolved)
How We Use Data
We use collected data exclusively for the following purposes:
| Purpose | Details |
|---|---|
| Display incoming messages | Show customer messages in the agent inbox so agents can read and respond |
| Customer identification | Show customer name and profile picture to help agents identify who they are talking to |
| Conversation management | Track conversation status, assignment, tags, and notes for team coordination |
| Team performance reporting | Aggregate statistics for workspace admins (message counts, response rates) |
| Sending replies | Transmit agent replies back to customers via the respective platform API |
| Platform authentication | Verify webhook signatures to ensure only legitimate messages are processed |
We do NOT: sell customer data, use it for advertising, share it with third parties beyond what is needed to deliver messages, or use it for any purpose other than operating the messaging platform.
Data Retention
- Message history is retained as long as the workspace is active, to allow agents to view conversation history
- Workspace members may request deletion of their account data at any time
- Customer data received via messaging channels is retained for the duration the workspace is operational
- Upon workspace deletion, all associated data is permanently removed from our servers
Security
- All data is transmitted over HTTPS (TLS encryption)
- Webhook payloads from Facebook and WhatsApp are verified using HMAC-SHA256 signature validation
- API credentials (access tokens, secrets) are stored encrypted in the database
- Access to data is restricted to authenticated workspace members only
- Role-based access control limits what each user can view and do
Your Rights
If you are a workspace member or an end customer whose data has been received through our platform, you have the right to:
- Access: Request a copy of your data held in our system
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data
- Objection: Object to the processing of your data for specific purposes
To exercise these rights, please contact us using the details below.
Contact Us
For privacy-related inquiries or data requests:
Platform: ChatToon
Website: https://chattoon.fastker.com
Email: kfctsx002@gmail.com
LINE: Add LINE: พี่ตูน
We aim to respond to all privacy requests within 30 days.